Frequently Asked Questions

General Questions

Amber Nexus is an AI voice agent platform that lets businesses deploy fully conversational AI phone agents within days. These agents book appointments, close sales leads, resolve support tickets, and handle inbound calls 24/7, in 50+ languages, without any engineers or human call centre staff required. It is a product of Amber Group, a technology conglomerate operating across 100+ countries.

An AI voice agent handles spoken phone conversations, it listens, understands what the caller wants, and responds in a natural human voice. A chatbot handles text messages on a website or app. Both use similar AI technology, but voice agents add speech recognition and text-to-speech on top, making them suitable for phone calls where typing is not an option. Amber Nexus agents also take real actions mid-call, updating CRMs, booking calendars, processing requests, which most chatbots cannot do.

No, and Amber Nexus is not designed to. The most effective approach is a hybrid model: AI handles 80–90% of routine calls (FAQs, bookings, updates, basic support) automatically, and the remaining complex or sensitive conversations are escalated to your human agents with full context. This means your team focuses on high-value interactions that genuinely need human judgment, not repetitive calls that drain time and energy.

Amber Nexus agents are powered by advanced large language models combined with a zero-training knowledge base built from your own documents. Accuracy improves directly with the quality of content you upload. Every conversation is transcribed and logged, so you can review calls, identify gaps, and continuously refine your agent's knowledge, making it smarter over time without any engineering work.

Product & Features

Upload your PDFs, FAQ documents, product guides, or website URLs. Amber Nexus processes them automatically and your agent becomes an instant expert on your content. There is no prompt engineering, no training time, and no ML expertise required. The agent uses retrieval-augmented generation (RAG) to fetch accurate, relevant answers from your documents in real time during each call.

Yes. Amber Nexus supports both inbound and outbound calling. Outbound use cases include appointment reminders (which reduce no-shows by up to 40%), lead follow-up calls, payment reminders, customer satisfaction surveys, and proactive delivery updates. The same agent configuration, knowledge base, and integrations work for both directions.

Amber Nexus connects to any system with an API via server-side webhooks. Confirmed integrations include Salesforce, HubSpot, Calendly, Google Calendar, and custom databases. The platform also supports e-commerce platforms for order processing. On the Business and Custom plans, full-stack integrations are included. Custom plan customers receive dedicated integration support.

Amber Nexus deploys on your existing phone infrastructure via Twilio or SIP (Session Initiation Protocol), or on your website as a web-based voice interface. No new hardware is required. You connect your phone number to the platform through the dashboard and your agent starts answering calls immediately. The full setup, from signup to live agent, takes approximately 5 minutes.

Yes. Voice cloning is available on the Custom plan. You can replicate your own voice, a brand spokesperson's voice, or any consistent voice identity in seconds. This is particularly useful for businesses that want a consistent branded voice experience across all customer calls without having to record a human agent for every possible conversation path.

Yes. Amber Nexus supports 50+ languages with automatic detection and seamless mid-conversation switching. Your agent identifies which language the caller is using and responds accordingly, no configuration required for each language. This makes it suitable for global businesses, multilingual markets, and international customer bases without building separate agents per region.

Security & Compliance

Amber Nexus secures data end-to-end using FIPS 140-2 compliant encryption for both transit and storage, enforces TLS 1.2, authenticates webhooks via API key verification, maintains comprehensive audit logging, and undergoes regular SAST and DAST assessments with security built into the platform architecture from the ground up.

Amber Nexus is built on a SOC 2 Type II certified infrastructure, governed by the Trust Services Criteria covering Security, Availability, Processing Integrity, Confidentiality, and Privacy. Our security controls, access management practices, and data handling procedures are independently audited against these criteria on an ongoing basis.

For Enterprise customers with specific compliance requirements for healthcare or other regulated industries, please contact our team at privacy privacy@myambergroup.com to discuss your deployment needs.

Your data is your data. Call transcripts, recordings, and conversation analytics belong to your organisation. Amber Nexus does not sell, share, or use your call data to train models for other customers. For data retention policies and deletion requests, contact privacy@myambergroup.com. Enterprise plans include custom data handling agreements.

Pricing & Plans

Amber Nexus offers flexible pricing plans for businesses of all sizes. The Basic plan starts at $0/month with $2 usable credits and 1 AI agent. The Edge plan is $99/month with $40 usable credits and 3 AI agents. The Pro plan is $299/month with $150 usable credits, 10 AI agents, and concurrent call support. The Business plan is $499/month with $250 usable credits, unlimited AI agents, and advanced call management features. Enterprise pricing is customized based on deployment and integration requirements.

The Basic, Edge, Pro, and Business plans are flexible monthly subscriptions with no long-term lock-ins. Enterprise deployments are customized based on operational requirements, integrations, and infrastructure needs.

Usable credits are consumed as AI agents handle calls. Once credits are used up, additional credits can be purchased to continue uninterrupted usage. Your plan’s credits refresh automatically at the start of each month.

Concurrent calls are available starting from the Pro plan. The Pro plan supports up to 10 concurrent calls, while the Business plan supports up to 50. Enterprise plans provide fully scalable concurrent calling capabilities.

Transfer-to-human-agent is available from the Pro plan and included in Business and Enterprise plans, allowing agents to escalate calls seamlessly when human assistance is needed.

PII masking is available on the Business and Enterprise plans, helping protect sensitive customer information during AI conversations.

No. Voice cloning is exclusive to the Enterprise plan, allowing businesses to replicate branded or custom voice identities.

Custom integrations are available only on the Enterprise plan. Enterprise customers can integrate Amber Nexus with internal systems, CRMs, databases, and workflows through tailored support.

Usable credits represent the minutes included in your plan for your AI voice agents. Every minute of agent usage consumes one credit. If you use all your credits before the month ends, you can purchase additional credits to continue using the agents. At the start of the next month, your plan’s credits are replenished.

Getting Started

No. Amber Nexus is designed for business users with no engineering background. Creating an agent, uploading your knowledge base, setting a voice, and going live is straightforward with no coding required. For CRM and calendar integrations on the Business and Custom plans, basic API knowledge or a developer is helpful, but not required for core functionality.

Visit ambernexus.ai and click 'Request Access.' Fill out the form and a member of our team will reach out to schedule your initial consultation, walk you through the platform, and help you set up your account and get your first agent running.

Yes. The Pro plan starts at just $2 giving you access to 2 AI voice agents and top-up minutes so you can build and test a real agent before committing to a larger plan. You only pay for the minutes you use. For a guided demo from the sales team, email ambernexus-support@myambergroup.com.